Data Protection Policy
1. Introduction
Peter's Garage LTD ("we", "our", "us") is committed to protecting and respecting your privacy. This Data Protection Policy outlines how we collect, use, store, and protect personal data when you book an appointment through our website, www.petersgarage.ie. We comply with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988-2018 in Ireland.
2. Purpose and Scope
This policy applies to all personal data collected and processed by Peter's Garage LTD in connection with the services we provide. It covers the personal data of customers, prospective customers, and users of our website.
3. Data We Collect
When you book an appointment with us, we collect the following personal data:
- *Contact Name:* Your full name.
- *Phone Number:* A contact number where we can reach you.
- *Email Address:* An email address to send booking confirmations and communications.
- *Service Type Request:* Details of the service you are requesting (e.g., oil change, brake repair).
- *Car Details:* Information about your car, including the make, model, and registration number.
4. Legal Basis for Processing
We collect and process your personal data based on the following legal grounds:
- *Performance of a Contract:* We need to process your data to fulfill the booking request you have made with us.
- *Legitimate Interest:* We may use your contact information to follow up on your booking, confirm details, or provide additional information related to the services you requested.
- *Consent:* By providing us with your personal data, you consent to our processing of this data as described in this policy.
5. How We Use Your Data
Your personal data will be used solely for the following purposes:
- To process and manage your booking request.
- To communicate with you regarding your appointment.
- To provide the requested mechanical services.
- To maintain records of bookings and services provided.
- To send reminders or follow-up communications related to your appointment.
6. Data Sharing and Disclosure
We do not share your personal data with third parties except in the following circumstances:
- *Service Providers: * We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential.
- *Legal Obligations: * We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
7. Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure storage of data on protected servers.
- Encryption of sensitive information where applicable.
- Regular security assessments to identify and mitigate risks.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Specifically:
- Booking information and associated data will be retained for a period of [specify time, e.g., 2 years] after the date of service.
- After the retention period, your data will be securely deleted or anonymized.
9. Your Data Protection Rights
Under the GDPR, you have the following rights concerning your personal data:
- *Right to Access: * You have the right to request a copy of the personal data we hold about you.
- *Right to Rectification: * You have the right to request the correction of any inaccurate or incomplete personal data.
- *Right to Erasure: * You have the right to request the deletion of your personal data, under certain conditions.
- *Right to Restrict Processing: * You have the right to request that we restrict the processing of your personal data, under certain conditions.
- *Right to Data Portability: * You have the right to request that we transfer your data to another organization or directly to you, under certain conditions.
- *Right to Object: * You have the right to object to the processing of your personal data, under certain conditions.
To exercise any of these rights, please contact us using the details provided in Section 12 below.
10. Data Breach Procedure
In the event of a data breach, we will promptly notify the affected individuals and the Data Protection Commission (DPC) where required by law. We will take all necessary steps to mitigate the breach and prevent future occurrences.
11. Updates to This Policy
We may update this Data Protection Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website, and we will notify you of any significant changes.
12. Contact Us
If you have any questions about this policy, your personal data, or wish to exercise your rights, please contact us at:
*Peter's Garage *
Kells road
Collon, County Louth
Eircode A92E8CE
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This Data Protection Policy ensures that Peter's Garage LTD handles personal data in compliance with Irish and EU data protection laws, maintaining the trust and confidence of our customers.